Shipping & Delivery Policy

We offer two options:

• In-store pickup at Unit C26, One Colorado, 19 Smith Alley Way, Pasadena, CA 91103
• Local home delivery within our current service area, approximately a 45-minute drive from our Pasadena shop

Home delivery is available only to ZIP codes on our current delivery allowlist. If your ZIP code is not eligible at checkout, in-store pickup remains available. We do not currently ship outside our local service area.

• Orders are processed Monday through Saturday, excluding holidays
• Most orders are ready within 1 to 3 business days after payment is confirmed
• You will receive an email or text when your order is ready for pickup or scheduled for delivery

• Pickups are by appointment during shop hours
• Bring a photo ID and your order confirmation
• Orders not picked up within 14 days may be canceled and refunded, less any restocking fees

• Delivery is scheduled with you directly, typically within 2 to 5 business days of your order
• An adult (18+) must be present to receive and sign for the delivery
• Someone must be available to inspect the product on delivery
• Delivery windows are estimates and not guaranteed

Delivery fee: calculated at checkout based on your ZIP code and order size, or included in your order where noted.

Most e-bikes and e-scooters are delivered pre-assembled or with only minor final assembly required. Basic setup and a safety walk-through are included with local delivery and in-store pickup. Complex assembly, installations, or accessory fitting may involve an additional fee, quoted in advance.

Inspect your product before signing for delivery or leaving the shop. Report any visible damage, missing parts, or defects to us within 48 hours with photos and your order number so we can help resolve the issue. See our Refund & Return Policy for details.

If your order is tied to a utility rebate program (PWP, GWP, or similar), you may need to complete additional paperwork before delivery or pickup, including:

• Utility account verification
• IRS Form W-9 where required (GWP)
• Separate transactions per applicant where required (GWP)

Delivery or pickup will be scheduled once rebate paperwork is complete.

We are not responsible for delays caused by weather, traffic, supplier backorders, utility program processing, carrier issues, or events outside our reasonable control. We will keep you informed and reschedule as needed.

You are responsible for providing an accurate delivery address. Failed deliveries due to incorrect addresses or missed appointments may incur a re-delivery fee.

Risk of loss and title transfer to you upon delivery to your address or pickup at the shop.

Pedal Hut LLC, 26 Smith Alley, Pasadena, CA 91103 — phone (626) 344-2311 — email support@pedalhut.com.