Exchange Policy

You may request an exchange within 3 days of delivery or in-store pickup. After 3 days, all sales are final and no exchanges will be granted.

To qualify for an exchange, the product must be:

• Unused, in original condition, and free from wear, scratches, dirt, or odor
• In the original packaging with all accessories, manuals, keys, chargers, and hardware
• Accompanied by proof of purchase

Products showing signs of use (including odometer mileage above what is reasonable for a test ride) do not qualify for exchange and may be refused.

The following are final sale and cannot be exchanged:

• Helmets and safety gear once worn or unsealed
• Batteries that have been installed or charged, except for warranty defects
• Parts, accessories, or apparel that have been installed, used, or worn
• Gift cards
• Special order or clearance items marked "final sale"

1. Email support@pedalhut.com within 3 days of delivery/pickup with your order number and reason for exchange
2. We will respond with exchange authorization and instructions
3. Bring the product to our Pasadena shop, or ship it to the address we provide

Exchanges received without prior authorization, or after the 3-day window, will be refused.

• Change of mind or wrong choice: you cover shipping costs, or bring the item to our shop at no cost
• Defective, damaged, or incorrect item: we cover shipping costs

We are happy to exchange for a different size, color, or model, subject to availability, within the 3-day window. The item must meet the condition requirements in Section 2. Price differences will be charged or issued as store credit.

Exchanges of items purchased through a utility rebate program are subject to additional rules:

• If your rebate has not yet been submitted, we will process the exchange normally
• If your rebate has been submitted or approved, you must notify us immediately so we can coordinate with the utility. If the new item's price differs from the rebate-qualifying amount, you are responsible for the difference
• We cannot issue cash or refund the rebate portion of a "$0 after rebate" purchase — rebate-purchased items are eligible for exchange only, not refund, under this policy

Inspect your product immediately upon delivery or pickup. Report any damage or defect within 48 hours with photos and your order number. We will arrange a repair or exchange at our discretion, in coordination with the manufacturer's warranty where applicable.

Pedal Hut LLC, 26 Smith Alley, Pasadena, CA 91103 — phone (626) 344-2311 — email support@pedalhut.com.