Pedal Hut Refund Policy

Pedal Hut offers a refund on eligible purchases within 15 days of the date the item is received by the customer, subject to the conditions below.

To qualify for a refund, the item must be returned in mint condition, meaning it must be:

• Free of scratches, dents, scuffs, or cosmetic damage
• Free of signs of wear, road use, or off-road use
• Free of mechanical damage or modification
• In fully original, factory configuration (no parts added, removed, or swapped)
• Returned with all original accessories, manuals, charger, keys, and packaging
• Free of any custom assembly alterations beyond standard initial setup

Items that show evidence of riding beyond a brief test (e.g., dirt/mud on tires, drivetrain wear, battery cycling beyond minimal testing, odometer mileage) will not be considered in mint condition and will not qualify for a refund.

Pedal Hut reserves the right to make the final determination as to whether a returned item meets the mint condition standard.

1. Contact us within 15 days of receiving your item at support@pedalhut.com or (626) 344-2311 with your order number and reason for return.
2. We will provide return instructions and, if approved, arrange for inspection of the item.
3. Once the returned item is received and confirmed to be in mint condition, your refund will be processed to the original payment method.

• Approved refunds will be issued to the original form of payment within 3 business days of the returned item passing inspection.
• Original shipping or delivery charges (if any) are non-refundable.

For e-bikes purchased at a reduced or $0 cost through a city rebate program (such as Pasadena PWP or Glendale GWP), refunds are subject to the rules of the applicable rebate program in addition to this policy. Customers should be aware that returning a rebate-discounted bike may affect their rebate eligibility or require repayment of rebate funds; contact us for details specific to your rebate program before initiating a return.

• Items returned after 15 days from the date of receipt
• Items not in mint condition as determined by Pedal Hut
• Gift cards

Exchanges for a different model are allowed within the same 15-day window, provided the original item is returned in mint condition (per the requirements above). If the new item's price differs from the original, the difference will be charged or refunded accordingly. To request an exchange, contact us at support@pedalhut.com or (626) 344-2311.