Privacy Policy

Information you give us directly:

• Contact info: name, email, phone number, billing and shipping address
• Payment info: processed by our payment provider; we do not store full card numbers on our servers
• Rebate program info: information required by Pasadena Water & Power (PWP), Glendale Water & Power (GWP), or other utility rebate programs, which may include your utility account number, service address, government-issued ID for verification, and a completed IRS Form W-9 where required
• Account credentials, if you create an account
• Communications you send us (email, text, in-store, social media)

Information collected automatically:

• Device and browser info, IP address, and general location
• Pages viewed, referring URLs, and interactions with the site
• Cookies and similar technologies

Information from third parties:

• Payment processors, shipping carriers, and utility rebate program administrators
• Analytics and advertising partners (e.g., Google, Meta)

We use your information to:

• Process orders, deliveries, and returns
• Submit and administer utility rebate applications on your behalf
• Provide customer support and warranty service
• Send order confirmations, shipping updates, and service messages
• Send marketing communications where you have opted in
• Prevent fraud, enforce our Terms, and comply with legal obligations
• Improve our products, site, and services

We do not sell your personal information. We share it only as follows:

• Rebate program administrators: PWP, GWP, and similar programs receive the customer information required to verify eligibility and process rebates
• Service providers: payment processors, shipping carriers, delivery drivers, email and SMS platforms, hosting, analytics, and IT vendors
• Legal and safety: when required by law, subpoena, or to protect rights, property, or safety
• Business transfers: in connection with a merger, acquisition, or sale of assets

We use cookies for site functionality, analytics, and advertising. You can control cookies through your browser settings. Disabling some cookies may limit site features.

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request a copy of your personal information
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell, and we limit sharing for cross-context behavioral advertising)
• Non-discrimination for exercising your rights

To exercise these rights, email us at the address below. We will verify your identity before responding.

We keep personal information as long as needed to provide our services, meet legal, tax, and accounting obligations (including CDTFA sales tax records and rebate program audit requirements), and resolve disputes.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

Our site and products are not directed to children under 13, and we do not knowingly collect information from them.

Our site may link to third-party sites. We are not responsible for their privacy practices.

We may update this Policy. Material changes will be posted on this page with an updated date.

Pedal Hut LLC, 26 Smith Alley, Pasadena, CA 91103 — phone (626) 344-2311 — email support@pedalhut.com.